Refund policy

Return Policy
Returns may be requested within 14 days of the invoice date and must be approved by CommercialBulbs.com before shipping. Items must be in original packaging and in as-new condition.

Shipping charges are non-refundable
• Shipping and handling charges paid on the original order, including freight and overwrap fees, are not refunded. Orders that shipped free have no shipping deduction.
• Return shipping is at the customer's expense. CommercialBulbs.com will provide a return label at your request, and its cost will be deducted from the refund.
• Exception: if CommercialBulbs.com shipped the wrong item or the item arrived defective or damaged (damage reported within 48 hours of delivery), we will cover both original and return shipping.

Non-returnable items

Special-order items (including fixtures), and all halogen and incandescent bulbs.

CommercialBulbs.com reserves the right to charge a restocking fee on any return, including unauthorized or unusual returns.

To request a return, contact your Account Manager or Customer Service at (847) 675-3538 or support@commercialbulbs.com.

Cancellation

If you wish to cancel your order, please call or email our Customer Service Department during normal business hours at: 847-675-3538 or support@commercialbulbs.com. Please have your order confirmation number readily available.